When I try to visit a site the following message is displayed: "The specified server could not be found."
- The address you typed may be incorrect. Check the address to make sure you have entered it
correctly.
- Make sure that your Proxy settings are correct.
- If you still cannot see the site, then the site you are trying to reach may no longer exist or
may have been moved. Try using a search page to search for the company or information.
When I try to connect to the Internet, the following message is displayed: 'The attempt to load
"http://www.msn.com" failed.' (This URL will vary depending on what site you are trying to reach).
- The address you typed may be incorrect. Check the address to make sure you have entered it correctly.
- Make sure that you are using the right protocol for the site you are trying to visit. For example, if the site your are trying to visit is an FTP site, than the address you type needs to start with "ftp://".
- The site you are trying to visit may be busy or temporarily off line. Try again later.
- The page might have been moved. Try visiting the site at a top level, for example, "http://www.sample.com," and then look for links that lead to the page you are looking for.
If these steps don't work, try connecting to the Internet using another application, such as Internet Mail and News.
If you can connect using an application other than Internet Explorer:
If you cannot connect to the Internet using any application:
- Make sure that your modem is correctly connected to your computer and the phone jack. For more information,
see the documentation that came with your computer.
- Make sure that your MacTCP (TCP/IP for Open Transport users) settings are correct. To do this, on the Apple menu,
point to Control Panels and then choose MacTCP (TCP/IP). Your Internet access provider will give you the information.
- Make sure that your PPP settings are correct. To do this, on the Apple menu, point to Control Panels and then
choose ConfigPPP. Your Internet access provider will give you this information.
The images on the Web page are not displaying
- Make sure that images are turned on.
- If you see an icon that is a page with a red circle and white X, the graphic that is supposed to appear in that area could not be found on the server.
Animated images are not animating
A blank page is displayed or the page does not look right.
The View Source command doesn't display the source of a file contained in a frame.
Files contained in a frame can't be printed.
- Make sure you click inside the frame before choosing Print from the File menu.
I know the page I'm viewing has sounds, but I can't hear any.
- Make sure the sounds are turned on.
- Make sure that your computer's volume is turned up.
- Make sure that you have the Quicktime Musical Instruments extension installed on your computer.
It should be in the Extensions folder in your System folder.
If you do not, visit http://quicktime.apple.com for more information and to download a copy.
I know the page I'm viewing has video, but I can't see any.
The video plays, but the quality is poor.
- Try increasing the number of colors your monitor shows. On the Apple menu, point to Control Panels, and then choose Monitors (System 7.5 users choose Sounds and Displays).
I downloaded a file, but I can't find it on my computer.
- Choose Download Manager from the File menu and make sure that the download was completed successfully. You can double-click the file in the Download Manager to get more information on the location of the downloaded file.
- Try downloading the file again. Point to the link, press and hold down the mouse button, and then choose Download Link to Disks. In the dialog box, choose a location that will be easy for you to find.
I downloaded a file with the extension .hqx and when I click on it, nothing happens.
- The abbreviation .hqx is used for files that have been compressed by using a process called Bin-Hex. In order to uncompress these files, you need an application that can unencode hqx files such as StuffIt Expander.
I want to download a graphic, image, sound, or video to my computer, but when I click on it, it plays instead.
- To download a file to your computer, point to the link, press and hold down the mouse button, and then choose Download Link to Disk.
When I enter a page, the following message is displayed: "You do not have the plug-in needed to view "application" type of information on this page."
- Click the View Plug-in Directory to download the missing plug-in.
I have the plug-in I need, but it is not working correctly.
- Make sure that you have set aside enough memory for plug-ins to work. To allocate more memory, quit Microsoft Internet Explorer if it is running. Click the Internet Explorer icon on the desktop to select it, and then on the File menu, choose Get Info. Try increasing the Preferred Size to 8000K.
- Make sure that you are using the most recent copy of the plug-in. To find plug-ins on the Internet, make sure you are connected to the Internet, click the Go menu, and then choose Search the Internet. Type "plug-in" or the name of the plug-in into one of the search fields and then click Search. The new plug-in will not take affect until you quit and relaunch Internet Explorer.
- Make sure that the plug-in is setup correctly. See the documentation that came with the plug-in for more information.
Internet Explorer support for QuickTime, QuickTime VR, and QuickDraw 3D opens
the World Wide Web to exciting new digital video formats and
three-dimensional sites and elements that are based on Virtual Reality Markup Language (VRML).
To view digital video formats, you need to install QuickTime version 2.5. QuickTime is
available at
http://quicktime.apple.com.
QuickDraw 3D is required to view Virtual Reality Markup Language.
![[QuickTime logo]](/file/15294/NETDisc0897.iso/mac/MSIE/Power Mac/Internet Explorer 3.01 Folder/Help/images/QTVR.jpg/QTVR.jpg)
QuickTime,
QuickTime VR, QuickDraw 3D, and the QuickTime logo are all trademarks of Apple®
Computer Inc.
Microsoft offers 90 days of no-charge product support at (206) 635-7123 in the US and (905) 568-4494 in Canada.
To report problems or make suggestions, send mail to giraffe@microsoft.com.
Include:
System configuration information (on the Apple menu, choose About Internet Explorer, and then click Support).
- Version of Internet Explorer
- Version of operating system
- Type of Macintosh
- Type of connection to the Internet
Steps that lead to the problem. For example:
- Start Microsoft Internet Explorer.
- On the File menu, choose Open.
- Click the Cancel button.
- Result: Nothing happens.
Any other information that will help us reproduce the problem successfully.
Although you will not receive a response via e-mail, all reports will be read and evaluated by a Quality Assurance Engineer. Thanks for your help.